Source note · Connecting Unified CM to Genesys Cloud CX
Setting the Genesys-facing CUBE dial-peer's session target to dns:<identifier>.byoc.<region>.genesys.cloud should put the FQDN-method host into the Request-URI that Genesys expects.
inferred · Checked 2026-09-25
- Vendor
- Cisco
- Product
- Cisco Unified Border Element
- Subsystem
- dial-peers
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Carrier requirements for BYOC Cloud — Genesys · tier 2 current vendor documentation · FQDN routing method
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-inf-cube-session-target-fqdn. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-inf-cube-session-target-fqdn
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-inf-cube-session-target-fqdn,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-inf-cube-session-target-fqdn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-inf-cube-session-target-fqdn},
note = {Source note cucm-with-genesys-cloud-inf-cube-session-target-fqdn, checked 2026-09-25}
}