Source note · Connecting Unified CM to Genesys Cloud CX
Unified CM route patterns send matching calls to a gateway, trunk or route list. Cisco recommends route lists and route groups over pointing a route pattern directly at a device.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- call routing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs
- Checked
- 2026-09-25
Sources
- System Configuration Guide for Cisco Unified Communications Manager Release 15 and SUs - Configure Call Routing — Cisco · tier 2 current vendor documentation · route patterns; direct assignment note
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-cucm-route-list-recommended. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-cucm-route-list-recommended
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-cucm-route-list-recommended,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-cucm-route-list-recommended},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-cucm-route-list-recommended},
note = {Source note cucm-with-genesys-cloud-cucm-route-list-recommended, checked 2026-09-25}
}