Source note · Connecting Unified CM to Genesys Cloud CX
On Dynamic Cloud Voice, a party connecting to BYOC Cloud must fully support RFC 3261 section 8.2.6.2 and return the Via header in responses exactly as Genesys Cloud sent it.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- carrier requirements
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Carrier requirements for BYOC Cloud — Genesys · tier 2 current vendor documentation · RFC 3261 compliance (Dynamic Cloud Voice)
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-carrier-via-untouched. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-carrier-via-untouched
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-carrier-via-untouched,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-carrier-via-untouched},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-carrier-via-untouched},
note = {Source note cucm-with-genesys-cloud-carrier-via-untouched, checked 2026-09-25}
}