Source note · Connecting Unified CM to Five9
A Unified CM user sends a caller into Five9 by transferring to a number that is assigned as DNIS on a running inbound campaign, reached through a Unified CM route pattern pointing at either the PSTN gateway or the SIP trunk toward the Five9-facing SBC.
inferred · Checked 2026-09-25
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- call routing
- Deployment
- multi-tenant, on-premises
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Status
- inferred
- Checked
- 2026-09-25
Sources
- System Configuration Guide for Cisco Unified Communications Manager Release 15 and SUs - Configure Call Routing — Cisco · tier 2 current vendor documentation · Configure Call Routing, Configure Route Patterns; combined with Five9 Configuring DNIS for Inbound Campaigns
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Five9: source note cucm-with-five9-infer-ucm-transfer-to-dnis. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-five9-infer-ucm-transfer-to-dnis
BibTeX
@misc{warmtransfer-claim-cucm-with-five9-infer-ucm-transfer-to-dnis,
title = {Connecting Unified CM to Five9: source note cucm-with-five9-infer-ucm-transfer-to-dnis},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-five9-infer-ucm-transfer-to-dnis},
note = {Source note cucm-with-five9-infer-ucm-transfer-to-dnis, checked 2026-09-25}
}