Source note · Connecting Unified CM to Amazon Connect
When the Transfer to phone number block has no custom caller ID, the external party sees the customer's own caller ID.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Transfer to phone number — Amazon Web Services · tier 2 current vendor documentation · Properties > Caller ID name > Note (final paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-xfer-callerid-passthrough. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-xfer-callerid-passthrough
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-xfer-callerid-passthrough,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-xfer-callerid-passthrough},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-xfer-callerid-passthrough},
note = {Source note cucm-with-amazon-connect-xfer-callerid-passthrough, checked 2026-09-25}
}