Source note · Connecting Unified CM to Amazon Connect
AWS recommends the domain allowlist (Option 1) for CCP connectivity and testing it with more than 200 calls; an error rate above 2 percent suggests a proxy problem and a move to the IP-range allowlist (Option 2).
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Option 1 (recommended), second paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-softphone-allowlist-test. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-softphone-allowlist-test
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-softphone-allowlist-test,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-softphone-allowlist-test},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-softphone-allowlist-test},
note = {Source note cucm-with-amazon-connect-softphone-allowlist-test, checked 2026-09-25}
}