Source note · Connecting Unified CM to Amazon Connect
An external transfer from Amazon Connect stays anchored to the instance's Region for the whole call: per-minute usage accrues until the transfer recipient hangs up, and the call is not recorded after the agent drops or the transfer completes.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Region selection considerations > External transfers
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-external-xfer-anchored. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-external-xfer-anchored
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-external-xfer-anchored,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-external-xfer-anchored},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-external-xfer-anchored},
note = {Source note cucm-with-amazon-connect-external-xfer-anchored, checked 2026-09-25}
}