Source note · Connecting Unified CM to Amazon Connect
When an agent's audio is rerouted to an existing device, Amazon Connect places an outbound call to that device for every call meant for the agent, and a missed answer puts the agent in a missed contact state.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up your network to use the Connect Customer Contact Control Panel (CCP) — Amazon Web Services · tier 2 current vendor documentation · Rerouting audio
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-deskphone-outbound-leg. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-deskphone-outbound-leg
BibTeX
@misc{warmtransfer-claim-cucm-with-amazon-connect-deskphone-outbound-leg,
title = {Connecting Unified CM to Amazon Connect: source note cucm-with-amazon-connect-deskphone-outbound-leg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-amazon-connect-deskphone-outbound-leg},
note = {Source note cucm-with-amazon-connect-deskphone-outbound-leg, checked 2026-09-25}
}