Source note · Planning a Unified CM upgrade
Before upgrading, disable High Availability on each Presence Redundancy Group and stop the Cisco Sync Agent on IM and Presence. Re-enable both afterward.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- IM
- Subsystem
- sequencing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 15 and SUs - Pre-Upgrade Tasks (Manual Process) — Cisco Systems · tier 2 current vendor documentation · Pre-Upgrade Tasks > Disable High Availability on Presence Redundancy Groups; Stop the IM and Presence Sync Agent
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a Unified CM upgrade: source note cucm-upgrade-planning-imp-ha-sync-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-upgrade-planning-imp-ha-sync-agent
BibTeX
@misc{warmtransfer-claim-cucm-upgrade-planning-imp-ha-sync-agent,
title = {Planning a Unified CM upgrade: source note cucm-upgrade-planning-imp-ha-sync-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-upgrade-planning-imp-ha-sync-agent},
note = {Source note cucm-upgrade-planning-imp-ha-sync-agent, checked 2026-09-25}
}