Internal Teams callers reach an auto attendant or call queue by calling its resource account, while external callers reach it by dialling the phone number assigned to that resource account.

Checked 2026-09-21

Vendor
Microsoft
Product
Teams Phone voice applications
Subsystem
voice-applications
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-21
Checked
2026-09-21

Sources

Cite this note

APA

WarmTransfer. (2026, September 21). CUCM to Teams Phone migration: source note cucm-to-teams-phone-voiceapp-resource-account-reach. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-voiceapp-resource-account-reach

BibTeX

@misc{warmtransfer-claim-cucm-to-teams-phone-voiceapp-resource-account-reach,
  title  = {CUCM to Teams Phone migration: source note cucm-to-teams-phone-voiceapp-resource-account-reach},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-voiceapp-resource-account-reach},
  note   = {Source note cucm-to-teams-phone-voiceapp-resource-account-reach, checked 2026-09-21}
}

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