Source note · CUCM to Teams Phone migration
Customers can use SIP devices as call queue agents with restrictions, for instance SIP Gateway does not publish presence for devices so presence-based routing is not supported.
Checked 2026-09-16
Customers can use SIP devices as call queue agents with some restrictions, for instance, SIP Gateway doesn't publish presence for devices hence presence based routing isn't supported.
- Vendor
- Microsoft
- Product
- Teams SIP Gateway
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Plan SIP Gateway — Microsoft · tier 2 current vendor documentation · Benefits of SIP Gateway > Call Queues and voice apps support
Cite this note
APA
WarmTransfer. (2026, September 16). CUCM to Teams Phone migration: source note cucm-to-teams-phone-sip-gateway-queue-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-sip-gateway-queue-agents
BibTeX
@misc{warmtransfer-claim-cucm-to-teams-phone-sip-gateway-queue-agents,
title = {CUCM to Teams Phone migration: source note cucm-to-teams-phone-sip-gateway-queue-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-sip-gateway-queue-agents},
note = {Source note cucm-to-teams-phone-sip-gateway-queue-agents, checked 2026-09-16}
}