Direct Routing connects an organisation's own telephony infrastructure to Microsoft Teams Phone by using a supported, customer-provided Session Border Controller (SBC), which is the mechanism a CUCM estate would use to keep its own PSTN carrier.

Checked 2026-09-16

Direct Routing enables organizations to connect their own telephony infrastructure to Microsoft Teams Phone by using a supported, customer-provided Session Border Controller (SBC).
Vendor
Microsoft
Product
Teams Phone Direct Routing
Subsystem
PSTN connectivity
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-16
Checked
2026-09-16

Sources

Cite this note

APA

WarmTransfer. (2026, September 16). CUCM to Teams Phone migration: source note cucm-to-teams-phone-dr-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-dr-definition

BibTeX

@misc{warmtransfer-claim-cucm-to-teams-phone-dr-definition,
  title  = {CUCM to Teams Phone migration: source note cucm-to-teams-phone-dr-definition},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-dr-definition},
  note   = {Source note cucm-to-teams-phone-dr-definition, checked 2026-09-16}
}

Read in context