Source note · CUCM to Teams Phone migration
Microsoft supports Teams Phone with Direct Routing only when certified SBCs are used, and Microsoft reserves the right to decline support cases where a non-certified device is connected.
Checked 2026-09-16
Microsoft may decline support requests involving non-certified SBCs.
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- support boundary
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Plan Direct Routing — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · Plan Direct Routing > Support boundaries
Cite this note
APA
WarmTransfer. (2026, September 16). CUCM to Teams Phone migration: source note cucm-to-teams-phone-dr-certified-sbc-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-dr-certified-sbc-only
BibTeX
@misc{warmtransfer-claim-cucm-to-teams-phone-dr-certified-sbc-only,
title = {CUCM to Teams Phone migration: source note cucm-to-teams-phone-dr-certified-sbc-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-dr-certified-sbc-only},
note = {Source note cucm-to-teams-phone-dr-certified-sbc-only, checked 2026-09-16}
}