Under Direct Routing the organisation can use any PSTN operator, with the integration achieved through a certified SBC procured, installed and managed by the customer, its integrator, or a Direct-Routing-as-a-Service provider.

Checked 2026-09-16

you can use any PSTN operator. Integration of your preferred PSTN operator's access to your tenant is achieved through a certified Session Border Controller (SBC) that is procured, installed, and managed by you, your integrator, or a Direct-Routing-as-a-Service (DRaaS) provider.
Vendor
Microsoft
Product
Teams Phone
Subsystem
PSTN connectivity
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-16
Checked
2026-09-16

Sources

Cite this note

APA

WarmTransfer. (2026, September 16). CUCM to Teams Phone migration: source note cucm-to-teams-phone-dr-carrier-flexibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-dr-carrier-flexibility

BibTeX

@misc{warmtransfer-claim-cucm-to-teams-phone-dr-carrier-flexibility,
  title  = {CUCM to Teams Phone migration: source note cucm-to-teams-phone-dr-carrier-flexibility},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-to-teams-phone-dr-carrier-flexibility},
  note   = {Source note cucm-to-teams-phone-dr-carrier-flexibility, checked 2026-09-16}
}

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