Direct Routing requires users to be in Teams Only mode so that incoming calls land in the Teams client; this is done by assigning the UpgradeToTeams instance of TeamsUpgradePolicy.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- user enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Assign Teams Only mode to users to ensure calls land in Microsoft Teams
Cite this note
APA
WarmTransfer. (2026, September 24). Building a hybrid Unified CM and Teams Phone environment for a phased migration: source note cucm-teams-hybrid-build-eu-teams-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-teams-hybrid-build-eu-teams-only
BibTeX
@misc{warmtransfer-claim-cucm-teams-hybrid-build-eu-teams-only,
title = {Building a hybrid Unified CM and Teams Phone environment for a phased migration: source note cucm-teams-hybrid-build-eu-teams-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-teams-hybrid-build-eu-teams-only},
note = {Source note cucm-teams-hybrid-build-eu-teams-only, checked 2026-09-24}
}