If a user has only Teams Phone (no Calling Plan) and the dialled number matches no route in their online voice routing policy, the call is dropped.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1, paragraph after the third-route diagram
Cite this note
APA
WarmTransfer. (2026, September 25). Unified CM and Teams Phone coexistence during a migration: source note cucm-teams-coexistence-no-match-dropped. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-teams-coexistence-no-match-dropped
BibTeX
@misc{warmtransfer-claim-cucm-teams-coexistence-no-match-dropped,
title = {Unified CM and Teams Phone coexistence during a migration: source note cucm-teams-coexistence-no-match-dropped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-teams-coexistence-no-match-dropped},
note = {Source note cucm-teams-coexistence-no-match-dropped, checked 2026-09-25}
}