When an incoming PSTN call is forwarded or transferred and the ingress SBC is also a possible egress SBC, Teams ignores that SBC's priority value and tries it first.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1, Note after the three-route summary table
Cite this note
APA
WarmTransfer. (2026, September 25). Unified CM and Teams Phone coexistence during a migration: source note cucm-teams-coexistence-ingress-sbc-preferred. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-teams-coexistence-ingress-sbc-preferred
BibTeX
@misc{warmtransfer-claim-cucm-teams-coexistence-ingress-sbc-preferred,
title = {Unified CM and Teams Phone coexistence during a migration: source note cucm-teams-coexistence-ingress-sbc-preferred},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-teams-coexistence-ingress-sbc-preferred},
note = {Source note cucm-teams-coexistence-ingress-sbc-preferred, checked 2026-09-25}
}