Every voice-enabled user inherits the global (org-wide default) online voice routing policy, which can send Calling Plan and Operator Connect users' PSTN calls to a Direct Routing trunk by accident; Microsoft recommends custom policies assigned per user instead.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Voice routing policy considerations section, Caution item 1
Cite this note
APA
WarmTransfer. (2026, September 25). Unified CM and Teams Phone coexistence during a migration: source note cucm-teams-coexistence-global-ovrp-caution. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-teams-coexistence-global-ovrp-caution
BibTeX
@misc{warmtransfer-claim-cucm-teams-coexistence-global-ovrp-caution,
title = {Unified CM and Teams Phone coexistence during a migration: source note cucm-teams-coexistence-global-ovrp-caution},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-teams-coexistence-global-ovrp-caution},
note = {Source note cucm-teams-coexistence-global-ovrp-caution, checked 2026-09-25}
}