Source note · Unified CM SIP normalization and transparency scripts
REFER transparency lets Unified CM pass a REFER request to the other call leg without acting on it itself; Cisco gives a call-center example in which a centralized agent transfers a caller to a geographically local agent.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- SIP transparency
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) through Release 15 and SUs
- Checked
- 2026-09-25
Sources
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure SIP Normalization and Transparency — Cisco Systems · tier 2 current vendor documentation · SIP Normalization and Transparency Overview > SIP Transparency (REFER transparency paragraph)
Cite this note
APA
WarmTransfer. (2026, September 25). Unified CM SIP normalization and transparency scripts: source note cucm-sip-normalization-refer-transparency. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-sip-normalization-refer-transparency
BibTeX
@misc{warmtransfer-claim-cucm-sip-normalization-refer-transparency,
title = {Unified CM SIP normalization and transparency scripts: source note cucm-sip-normalization-refer-transparency},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-sip-normalization-refer-transparency},
note = {Source note cucm-sip-normalization-refer-transparency, checked 2026-09-25}
}