Source note · Setting up SAML SSO for Unified CM

The recovery URL does not work for end users, LDAP or local, signing in to the Self Care portal.

Checked 2026-09-25

The recovery URL does not work for end users (LDAP or local) trying to log in to the Self Care portal.

Vendor: Cisco
Product: Cisco Unified Communications Manager
Subsystem: saml-sso
Deployment: on-premises
Region: not restricted
Release range: Release 15 and SUs
Checked: 2026-09-25

Sources

SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 15 and SUs - SAML SSO Configuration — Cisco · tier 2 current vendor documentation · Recovery URL

Cite this note

APA

WarmTransfer. (2026, September 25). Setting up SAML SSO for Unified CM: source note cucm-saml-sso-setup-recovery-url-not-self-care. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-saml-sso-setup-recovery-url-not-self-care

BibTeX

@misc{warmtransfer-claim-cucm-saml-sso-setup-recovery-url-not-self-care,
  title  = {Setting up SAML SSO for Unified CM: source note cucm-saml-sso-setup-recovery-url-not-self-care},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-saml-sso-setup-recovery-url-not-self-care},
  note   = {Source note cucm-saml-sso-setup-recovery-url-not-self-care, checked 2026-09-25}
}

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