Source note · Troubleshooting Cisco IP phones stuck upgrading firmware
Never regenerate the CallManager and TVS certificates at the same time; if both change together, phones cannot download new files until their ITL is deleted manually.
Checked 2026-10-02
Never regenerate both the CallManager.pem and TVS.pem certificates at the same time.
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- ITL trust
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 8.0 and later
- Checked
- 2026-10-02
Sources
- Understand CUCM Security By Default and ITL Operation and Troubleshooting — Cisco Systems · tier 2 current vendor documentation · Certificate regeneration guidance
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco IP phones stuck upgrading firmware: source note cucm-phone-firmware-upgrade-troubleshooting-no-both-certs. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-phone-firmware-upgrade-troubleshooting-no-both-certs
BibTeX
@misc{warmtransfer-claim-cucm-phone-firmware-upgrade-troubleshooting-no-both-certs,
title = {Troubleshooting Cisco IP phones stuck upgrading firmware: source note cucm-phone-firmware-upgrade-troubleshooting-no-both-certs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-phone-firmware-upgrade-troubleshooting-no-both-certs},
note = {Source note cucm-phone-firmware-upgrade-troubleshooting-no-both-certs, checked 2026-10-02}
}