In the Unified CM 8.x design guide, the User Hold MoH Audio Source configured for the holder determines the audio file streamed, while the holdee's media resource group list determines the server the stream comes from.
Checked 2026-09-30
The User Hold MoH Audio Source configured for the holder determines the audio file that will be streamed when the holder puts a call on hold, and the holdee's configured MRGL indicates the resource or server from which the holdee will receive the MoH stream.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- music-on-hold
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CM 8.x; not confirmed in Release 15 text for the audio-source half
- Checked
- 2026-09-30
Sources
- Cisco Unified Communications System 8.x SRND - Music on Hold — Cisco Systems · tier 2 current vendor documentation · chapter 'Music on Hold' (chapter 18), MoH resource selection discussion; heading not returned
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Unified CM media resource allocation failures: source note cucm-media-resource-failures-moh-holder-audio-source. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-media-resource-failures-moh-holder-audio-source
BibTeX
@misc{warmtransfer-claim-cucm-media-resource-failures-moh-holder-audio-source,
title = {Troubleshooting Unified CM media resource allocation failures: source note cucm-media-resource-failures-moh-holder-audio-source},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-media-resource-failures-moh-holder-audio-source},
note = {Source note cucm-media-resource-failures-moh-holder-audio-source, checked 2026-09-30}
}