For a fast busy when calling a remote location, the technote's remedy is to put software and hardware transcoder resources in separate media resource groups and place the hardware transcoder group first in the media resource group list.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- transcoder
- Deployment
- on-premises
- Region
- not restricted
- Release range
- technote written against CUCM 11.5.1; states 11.x and later
- Checked
- 2026-09-30
Sources
- Configure Media Resource Groups and Group Lists — Cisco Systems · tier 2 current vendor documentation · section 'Troubleshoot', second problem
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Unified CM media resource allocation failures: source note cucm-media-resource-failures-fast-busy-hw-xcode-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-media-resource-failures-fast-busy-hw-xcode-first
BibTeX
@misc{warmtransfer-claim-cucm-media-resource-failures-fast-busy-hw-xcode-first,
title = {Troubleshooting Unified CM media resource allocation failures: source note cucm-media-resource-failures-fast-busy-hw-xcode-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-media-resource-failures-fast-busy-hw-xcode-first},
note = {Source note cucm-media-resource-failures-fast-busy-hw-xcode-first, checked 2026-09-30}
}