Practitioners report that after a user ID is changed in Active Directory, a full sync may not update the Unified CM user ID (breaking Extension Mobility login), and that restarting Cisco DirSync then running a full sync again resolved it.
field report · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- Cisco DirSync service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- unspecified; 2014-era report
- Status
- field report
- Checked
- 2026-10-02
Sources
- Call Manager LDAP new user ID not synced — eltonoverip.com (independent blog) · tier 5 independent technical research · whole post
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting LDAP directory sync failures in Unified CM: source note cucm-ldap-sync-troubleshooting-uid-change-stale. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-ldap-sync-troubleshooting-uid-change-stale
BibTeX
@misc{warmtransfer-claim-cucm-ldap-sync-troubleshooting-uid-change-stale,
title = {Troubleshooting LDAP directory sync failures in Unified CM: source note cucm-ldap-sync-troubleshooting-uid-change-stale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-ldap-sync-troubleshooting-uid-change-stale},
note = {Source note cucm-ldap-sync-troubleshooting-uid-change-stale, checked 2026-10-02}
}