After Cisco Tomcat is restarted, users sometimes fail to synchronize over the secure port, and Cisco states the Cisco DirSync service must then be restarted for synchronization to succeed.
Checked 2026-10-02
You must restart the Cisco DirSync service for the user synchronization to happen successfully.
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- Cisco DirSync service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15 and SUs as of 2026-10-02; note not found in the 12.5(1) chapter
- Checked
- 2026-10-02
Sources
- System Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure LDAP Synchronization — Cisco Systems · tier 2 current vendor documentation · Configure LDAP Directory Synchronization, note after Use TLS step
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting LDAP directory sync failures in Unified CM: source note cucm-ldap-sync-troubleshooting-restart-dirsync-tls. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-ldap-sync-troubleshooting-restart-dirsync-tls
BibTeX
@misc{warmtransfer-claim-cucm-ldap-sync-troubleshooting-restart-dirsync-tls,
title = {Troubleshooting LDAP directory sync failures in Unified CM: source note cucm-ldap-sync-troubleshooting-restart-dirsync-tls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-ldap-sync-troubleshooting-restart-dirsync-tls},
note = {Source note cucm-ldap-sync-troubleshooting-restart-dirsync-tls, checked 2026-10-02}
}