If users do not synchronize over the secure port after Cisco Tomcat has been restarted, the Cisco DirSync service must be restarted for synchronization to succeed.
Checked 2026-09-30
You must restart the Cisco DirSync service for the user synchronization to happen successfully.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- Cisco DirSync service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs; current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- System Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure LDAP Synchronization — Cisco Systems · tier 2 current vendor documentation · section: Configure LDAP Directory Synchronization, Note after Step 14
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up LDAP directory sync and authentication in Unified CM: source note cucm-ldap-sync-setup-dirsync-restart-tls. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-ldap-sync-setup-dirsync-restart-tls
BibTeX
@misc{warmtransfer-claim-cucm-ldap-sync-setup-dirsync-restart-tls,
title = {Setting up LDAP directory sync and authentication in Unified CM: source note cucm-ldap-sync-setup-dirsync-restart-tls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-ldap-sync-setup-dirsync-restart-tls},
note = {Source note cucm-ldap-sync-setup-dirsync-restart-tls, checked 2026-09-30}
}