Field pattern: on Cisco 8841, 8851 and 8861 phones, practitioners delete the ITL via Applications > Admin Settings > Reset Settings > Security Settings and confirm with Reset. The 8831 uses Apps > Admin Settings > Reset Settings > Security.
field report · Checked 2026-10-01
- Vendor
- Cisco
- Product
- IP Phone 8800 Series
- Subsystem
- Phone security
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- field report
- Checked
- 2026-10-01
Sources
- Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones — Variphy · tier 5 independent technical research · Per-model sections (8831; 8841; 8851/8861)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting phone trust and ITL failures in Unified CM: source note cucm-itl-trust-troubleshooting-p8800-delete-itl-menu. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-itl-trust-troubleshooting-p8800-delete-itl-menu
BibTeX
@misc{warmtransfer-claim-cucm-itl-trust-troubleshooting-p8800-delete-itl-menu,
title = {Troubleshooting phone trust and ITL failures in Unified CM: source note cucm-itl-trust-troubleshooting-p8800-delete-itl-menu},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-itl-trust-troubleshooting-p8800-delete-itl-menu},
note = {Source note cucm-itl-trust-troubleshooting-p8800-delete-itl-menu, checked 2026-10-01}
}