A bulk ITL reset only restores trust on phones whose current ITL already contains the ITLRecovery entry. Phones holding an older ITL without that entry cannot be recovered this way.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- ITLRecovery
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 10.0(1) and later
- Checked
- 2026-10-01
Sources
- Unified Communications Manager ITL Enhancements in Version 10.0(1) — Cisco Systems · tier 2 current vendor documentation · Bulk ITL reset section (prerequisite)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting phone trust and ITL failures in Unified CM: source note cucm-itl-trust-troubleshooting-itl-reset-needs-entry. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-itl-trust-troubleshooting-itl-reset-needs-entry
BibTeX
@misc{warmtransfer-claim-cucm-itl-trust-troubleshooting-itl-reset-needs-entry,
title = {Troubleshooting phone trust and ITL failures in Unified CM: source note cucm-itl-trust-troubleshooting-itl-reset-needs-entry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-itl-trust-troubleshooting-itl-reset-needs-entry},
note = {Source note cucm-itl-trust-troubleshooting-itl-reset-needs-entry, checked 2026-10-01}
}