For Unified CCE agents on hard phones, Cisco advises setting the multiple-login service parameter to Auto Logout so agents do not remain logged in to devices; an agent who does not log out causes a 'shared line' error for the next agent on that device.
Checked 2026-09-24
If an agent fails to log out of a device, another agent who attempts to access that device gets a 'shared line' error.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- extension-mobility
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCE 15.0(1)
- Checked
- 2026-09-24
Sources
- Cisco Unified Contact Center Enterprise Features Guide, Release 15.0(1) - Unified Communications Manager Extension Mobility — Cisco Systems · tier 2 current vendor documentation · Unified Communications Manager Extension Mobility (limitations and configuration guidance)
Cite this note
APA
WarmTransfer. (2026, September 24). Unified CM Extension Mobility and cross-cluster Extension Mobility: source note cucm-extension-mobility-ucce-auto-logout. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-ucce-auto-logout
BibTeX
@misc{warmtransfer-claim-cucm-extension-mobility-ucce-auto-logout,
title = {Unified CM Extension Mobility and cross-cluster Extension Mobility: source note cucm-extension-mobility-ucce-auto-logout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-ucce-auto-logout},
note = {Source note cucm-extension-mobility-ucce-auto-logout, checked 2026-09-24}
}