For problems after EM login or logout, the 12.5(1) Troubleshooting Guide says to check that the enterprise parameter Synchronization Between Auto Device Profile and Phone Configuration is True and that the phone is subscribed to the Extension Mobility service.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- Extension Mobility
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1)
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.5(1) - Troubleshooting Features and Services — Cisco Systems · tier 2 current vendor documentation · Cisco Extension Mobility > login/logout problems
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-sync-auto-dp-param. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-sync-auto-dp-param
BibTeX
@misc{warmtransfer-claim-cucm-extension-mobility-troubleshooting-sync-auto-dp-param,
title = {Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-sync-auto-dp-param},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-sync-auto-dp-param},
note = {Source note cucm-extension-mobility-troubleshooting-sync-auto-dp-param, checked 2026-10-02}
}