When EM auto logout is not firing, the two documented causes to check first are that Enforce Intra-cluster Maximum Login Time is not True, and that the Cisco Extension Mobility service was restarted after the users logged in.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- Extension Mobility
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15 and SUs
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Extension Mobility — Cisco Systems · tier 2 current vendor documentation · Configure Service Parameters > Enforce Intra-cluster Maximum Login Time; automatic logout restriction note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-inf-restart-no-logout. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-inf-restart-no-logout
BibTeX
@misc{warmtransfer-claim-cucm-extension-mobility-troubleshooting-inf-restart-no-logout,
title = {Troubleshooting Extension Mobility login failures in Unified CM: source note cucm-extension-mobility-troubleshooting-inf-restart-no-logout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-troubleshooting-inf-restart-no-logout},
note = {Source note cucm-extension-mobility-troubleshooting-inf-restart-no-logout, checked 2026-10-02}
}