The same phone (device name) must not be configured in two clusters for EMCC; otherwise login fails with duplicate device error 37.
Checked 2026-09-24
For EMCC to function properly, you cannot configure the same phone (device name) in two clusters.
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- emcc
- Deployment
- on-premises, multi-cluster
- Region
- not restricted
- Release range
- Release 15 and SUs, current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Extension Mobility Cross Cluster — Cisco Systems · tier 2 current vendor documentation · Extension Mobility Cross Cluster Restrictions
Cite this note
APA
WarmTransfer. (2026, September 24). Unified CM Extension Mobility and cross-cluster Extension Mobility: source note cucm-extension-mobility-emcc-duplicate-device. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-emcc-duplicate-device
BibTeX
@misc{warmtransfer-claim-cucm-extension-mobility-emcc-duplicate-device,
title = {Unified CM Extension Mobility and cross-cluster Extension Mobility: source note cucm-extension-mobility-emcc-duplicate-device},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-extension-mobility-emcc-duplicate-device},
note = {Source note cucm-extension-mobility-emcc-duplicate-device, checked 2026-09-24}
}