The UCCX RMCM application user in Unified CM needs Standard CTI Enabled, Standard CTI Allow Control of Phones supporting Connected Xfer and conf, and Standard CTI Allow Control of All Devices.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Agent login
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not stated; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot Agent Log in Issues — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Troubleshoot Agent Log in Issues > Step 7
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-uccx-rmcm-roles. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-uccx-rmcm-roles
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-uccx-rmcm-roles,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-uccx-rmcm-roles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-uccx-rmcm-roles},
note = {Source note cucm-cti-troubleshooting-uccx-rmcm-roles, checked 2026-10-02}
}