For UCCX agents, Allow Control of Device from CTI must be enabled on the Phone Configuration page, the End User Configuration page and the Directory Number Configuration page of the IPCC extension.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Agent login
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not stated; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot Agent Log in Issues — Cisco Systems (TAC technote) · tier 2 current vendor documentation · Troubleshoot Agent Log in Issues > Step 10
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-uccx-allow-control-three-pages. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-uccx-allow-control-three-pages
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-uccx-allow-control-three-pages,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-uccx-allow-control-three-pages},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-uccx-allow-control-three-pages},
note = {Source note cucm-cti-troubleshooting-uccx-allow-control-three-pages, checked 2026-10-02}
}