Cisco JTAPI tracing is configured with the JTAPI Preferences utility (JTPREFS), and traces can be written to a chosen folder so simultaneous JTAPI instances keep separate trace destinations.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified CM JTAPI
- Subsystem
- Tracing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs
- Checked
- 2026-10-02
Sources
- Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs - Troubleshooting Cisco Unified JTAPI — Cisco Systems · tier 2 current vendor documentation · Troubleshooting Cisco Unified JTAPI > JTPREFS / trace configuration
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-jtprefs-trace-tool. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-jtprefs-trace-tool
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-jtprefs-trace-tool,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-jtprefs-trace-tool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-jtprefs-trace-tool},
note = {Source note cucm-cti-troubleshooting-jtprefs-trace-tool, checked 2026-10-02}
}