In the Cisco compatibility matrix, the JTAPI 12.5(x) client is listed as compatible with Unified CM 12.5(x), 14(x) and 15(x), and JTAPI 14(x) with Unified CM 14(x) and 15(x).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified CM JTAPI
- Subsystem
- Version compatibility
- Deployment
- on-premises
- Region
- not restricted
- Release range
- JTAPI 12.5(x) and 14(x)
- Checked
- 2026-10-02
Sources
- JTAPI/UCM Compatibility Matrix - JTAPI - Cisco DevNet — Cisco DevNet · tier 2 current vendor documentation · JTAPI/UCM Compatibility Matrix > rows JTAPI 12.5(x) and 14(x)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-jtapi-125-on-14-and-15. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-jtapi-125-on-14-and-15
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-jtapi-125-on-14-and-15,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-jtapi-125-on-14-and-15},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-jtapi-125-on-14-and-15},
note = {Source note cucm-cti-troubleshooting-jtapi-125-on-14-and-15, checked 2026-10-02}
}