A Directory Login Timeout on provider open means CTI gave no authentication response to the ProviderOpenRequest, for example from LDAP connectivity problems, database delay or CTIManager unavailability, and the application should retry.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified CM JTAPI
- Subsystem
- Provider open
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs
- Checked
- 2026-10-02
Sources
- Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs - Troubleshooting Cisco Unified JTAPI — Cisco Systems · tier 2 current vendor documentation · Troubleshooting Cisco Unified JTAPI > provider open failure, Directory Login Timeout
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-directory-login-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-directory-login-timeout
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-directory-login-timeout,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-directory-login-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-directory-login-timeout},
note = {Source note cucm-cti-troubleshooting-directory-login-timeout, checked 2026-10-02}
}