A device is placed under an application user's control by moving it from the Available Devices list to the Controlled Devices list on the Application User Configuration page.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- Application user configuration
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 and SUs
- Checked
- 2026-10-02
Sources
- System Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure CTI Applications — Cisco Systems · tier 2 current vendor documentation · Configure CTI Applications > Associate Devices with Groups (application user Device Information)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-app-user-controlled-devices. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-app-user-controlled-devices
BibTeX
@misc{warmtransfer-claim-cucm-cti-troubleshooting-app-user-controlled-devices,
title = {Troubleshooting CTI applications that cannot control phones in Unified CM: source note cucm-cti-troubleshooting-app-user-controlled-devices},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-cti-troubleshooting-app-user-controlled-devices},
note = {Source note cucm-cti-troubleshooting-app-user-controlled-devices, checked 2026-10-02}
}