For reorder on gateway calls, Cisco lists restricted or blocked numbers, out-of-service numbers and PSTN equipment problems as causes, and advises an SDI trace plus review of the Q.931 disconnect.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Cisco Unified Communications Manager
- Subsystem
- gateways
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.5(1) as documented
- Checked
- 2026-09-30
Sources
- Troubleshooting Guide for Cisco Unified Communications Manager Release 12.5(1) — Device Issues — Cisco Systems, Inc. (www.cisco.com) · tier 2 current vendor documentation · Device Issues > Gateway reorder tone
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Unified CM call routing failures and reorder tone: source note cucm-call-routing-failures-gateway-reorder-causes. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-call-routing-failures-gateway-reorder-causes
BibTeX
@misc{warmtransfer-claim-cucm-call-routing-failures-gateway-reorder-causes,
title = {Troubleshooting Unified CM call routing failures and reorder tone: source note cucm-call-routing-failures-gateway-reorder-causes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-call-routing-failures-gateway-reorder-causes},
note = {Source note cucm-call-routing-failures-gateway-reorder-causes, checked 2026-09-30}
}