For hold and resume calls on SCCP devices CUCM generates multiple CMRs, the number depending on how many times the call is put on hold.
Checked 2026-09-22
For Hold and Resume calls on SCCP devices, multiple CMR Records are generated based on the number of times the call is put on hold.
- Vendor
- Cisco
- Product
- Unified Communications Manager
- Subsystem
- CMR generation
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15 and SUs
- Checked
- 2026-09-22
Sources
- Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Call Management Records — Cisco Systems · tier 2 current vendor documentation · Call Management Records chapter, CMR Processing
Cite this note
APA
WarmTransfer. (2026, September 22). CUCM call management records (CMR) fields and the CDR relation: source note cucm-call-management-records-sccp-hold-resume. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-call-management-records-sccp-hold-resume
BibTeX
@misc{warmtransfer-claim-cucm-call-management-records-sccp-hold-resume,
title = {CUCM call management records (CMR) fields and the CDR relation: source note cucm-call-management-records-sccp-hold-resume},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-call-management-records-sccp-hold-resume},
note = {Source note cucm-call-management-records-sccp-hold-resume, checked 2026-09-22}
}