Source note · CSAT and NPS surveys in contact centers
Webex IVR surveys record partial survey responses when the caller disconnects or gives invalid input within the configured timeouts.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Experience Management Survey Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · IVR survey section, partial response handling
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-partial-responses. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-partial-responses
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-partial-responses,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-partial-responses},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-partial-responses},
note = {Source note contact-center-surveys-csat-nps-wxcc-partial-responses, checked 2026-10-02}
}