Source note · CSAT and NPS surveys in contact centers
The Webex Experience Management IVR survey NPS question type uses a 0-9 scale entered as a single keypad digit.
Checked 2026-10-02
This option populates a 0-9 scale.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Experience Management Survey Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · IVR question options, 'NPS: This option populates a 0-9 scale.'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-ivr-nps-0-9. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-ivr-nps-0-9
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-ivr-nps-0-9,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-ivr-nps-0-9},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-ivr-nps-0-9},
note = {Source note contact-center-surveys-csat-nps-wxcc-ivr-nps-0-9, checked 2026-10-02}
}