Source note · CSAT and NPS surveys in contact centers
The Webex Experience Management IVR survey CES question type offers a 1-5 or a 1-7 rating scale.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Experience Management Survey Builder
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · IVR question options, 'CES: Set the following parameters'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-ivr-ces-scales. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-ivr-ces-scales
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-ivr-ces-scales,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-ivr-ces-scales},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-ivr-ces-scales},
note = {Source note contact-center-surveys-csat-nps-wxcc-ivr-ces-scales, checked 2026-10-02}
}