Source note · CSAT and NPS surveys in contact centers
In Webex Contact Center, post-call IVR surveys run through the Flow Designer Feedback V2 activity, which is valid only after the AgentDisconnect event and needs Global_FeedbackSurveyOptin set to true.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Feedback V2 activity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Experience Management - Configure surveys for IVR and Digital Channels for Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · IVR survey configuration section, Feedback V2 activity
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-feedback-v2-post-disc. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-feedback-v2-post-disc
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-feedback-v2-post-disc,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-feedback-v2-post-disc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-feedback-v2-post-disc},
note = {Source note contact-center-surveys-csat-nps-wxcc-feedback-v2-post-disc, checked 2026-10-02}
}