Source note · CSAT and NPS surveys in contact centers
A 2016 BMC Health Services Research study of 16,779 orthopaedic outpatients found a 16.5% response rate to the Press-Ganey satisfaction survey, with older, female and privately insured patients more likely to respond, and concluded the survey showed non-response bias.
Checked 2026-10-02
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- Survey methodology
- Deployment
- not restricted
- Region
- us
- Release range
- study period per paper
- Checked
- 2026-10-02
Sources
- Evidence of non-response bias in the Press-Ganey patient satisfaction survey — BMC Health Services Research (via PubMed Central) · tier 4 archived vendor documentation · Abstract (Results and Conclusions)
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nonresponse-bias-press-ganey. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nonresponse-bias-press-ganey
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-nonresponse-bias-press-ganey,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nonresponse-bias-press-ganey},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nonresponse-bias-press-ganey},
note = {Source note contact-center-surveys-csat-nps-nonresponse-bias-press-ganey, checked 2026-10-02}
}