Source note · CSAT and NPS surveys in contact centers
NICE markets Enlighten AI for CSAT as scoring agent soft-skill behaviours (such as empathy, acknowledging loyalty, ownership and effective questions) on all interactions, without publishing an accuracy figure on its product page.
Checked 2026-10-02
- Vendor
- NICE
- Product
- NICE CXone
- Subsystem
- Enlighten AI for CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- NiCE Enlighten AI for Customer Satisfaction — NICE · tier 3 vendor-maintained repositories · product page body
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nice-enlighten-soft-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nice-enlighten-soft-skills
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-nice-enlighten-soft-skills,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-nice-enlighten-soft-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-nice-enlighten-soft-skills},
note = {Source note contact-center-surveys-csat-nps-nice-enlighten-soft-skills, checked 2026-10-02}
}