Source note · CSAT and NPS surveys in contact centers
The Genesys Cloud Ask Survey Question action exists only in voice survey flows and handles multiple choice, Range, Yes/No and NPS questions, with Range and Yes/No treated as multiple choice.
Checked 2026-10-02
Architect regards Range and Yes/No questions as multiple choice questions.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Architect voice survey flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Ask Survey Question action — Genesys · tier 2 current vendor documentation · page body, supported question types
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-ask-question-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-ask-question-types
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-ask-question-types,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-ask-question-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-ask-question-types},
note = {Source note contact-center-surveys-csat-nps-genesys-ask-question-types, checked 2026-10-02}
}