Source note · CSAT and NPS surveys in contact centers
In the aws-samples contact survey solution, a score below a set threshold on a flagged question automatically creates an Amazon Connect Task routed for supervisor review.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Sample survey solution
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- repository as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Contact Surveys for Amazon Connect — aws-samples (Amazon Web Services) · tier 3 vendor-maintained repositories · README feature description (flagging low scores)
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-sample-low-score-task. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-sample-low-score-task
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-sample-low-score-task,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-sample-low-score-task},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-sample-low-score-task},
note = {Source note contact-center-surveys-csat-nps-aws-sample-low-score-task, checked 2026-10-02}
}