Source note · Planning a contact center platform migration
To avoid building call-attached-data exchange between platforms, AWS guidance suggests migrating teams that frequently transfer calls to each other together, and shortening the cross-platform transfer period.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- parallel running
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Technical considerations - Strategies for migrating your contact center to Amazon Connect (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Transferring calls between other platforms and Amazon Connect, bullet Transfers without call attached data
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-wave-by-transfers. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-wave-by-transfers
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-wave-by-transfers,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-wave-by-transfers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-wave-by-transfers},
note = {Source note contact-center-migration-planning-wave-by-transfers, checked 2026-09-25}
}