Source note · Planning a contact center platform migration
For remote agents on VPN, AWS guidance recommends considering split tunneling for voice traffic, because backhauling it through the data center increases latency, VPN concentrator load and internet egress charges.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Customer
- Subsystem
- network readiness
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Technical considerations - Strategies for migrating your contact center to Amazon Connect (AWS Prescriptive Guidance) — Amazon Web Services · tier 2 current vendor documentation · Remote agents
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-vpn-split-tunnel. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-vpn-split-tunnel
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-vpn-split-tunnel,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-vpn-split-tunnel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-vpn-split-tunnel},
note = {Source note contact-center-migration-planning-vpn-split-tunnel, checked 2026-09-25}
}